Last updated: 19 June 2026

Cellula Laboratories respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit www.cellulalab.com, create an account, purchase a product, contact us or otherwise interact with our services.

By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of this Privacy Policy, “Cellula Laboratories,” “Cellula Lab,” “we,” “our” and “us” refer to the business operating the website:

Website: www.cellulalab.com
Email: bbranjan82@gmail.com
Phone: +91 99109 22303 / +91 74282 88303

These contact details are currently displayed on the Cellula Laboratories website.

2. Information We Collect

The personal information we collect depends on how you use our website.

Information provided by you

We may collect:

• Full name
• Email address
• Mobile number
• Billing and delivery address
• Postal code, city and state
• Account login details
• Products ordered and purchase history
• Payment and transaction-related information
• Messages, enquiries, reviews and customer-support requests
• Return, refund or replacement details
• Any other information you voluntarily provide

Payment information

Payments may be processed through third-party payment gateways, banks, UPI providers or other payment-service providers.

We generally do not directly store complete debit card, credit card, CVV, UPI PIN or internet-banking credentials. Payment providers may collect and process such information under their own privacy policies and security practices.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or link
• Approximate location based on IP address
• Website interactions and session activity
• Cookie identifiers and similar technical data

3. How We Use Your Information

We may use personal information to:

• Create and manage customer accounts
• Confirm, process and deliver orders
• Communicate order and delivery updates
• Process payments, cancellations, refunds and replacements
• Respond to enquiries and support requests
• Verify customer or transaction details
• Prevent fraud, misuse and unauthorised activity
• Maintain transaction and business records
• Improve our products, services and website
• Personalise website content and product recommendations
• Send offers or promotional communications where permitted
• Conduct analytics and understand website performance
• Comply with tax, accounting, consumer-protection and other legal obligations
• Establish, exercise or defend legal claims
• Protect the rights, property and safety of customers, Cellula Laboratories and others

We will use personal information only for lawful purposes and will not use it in a manner that is materially unrelated to the purpose for which it was collected without providing appropriate notice or obtaining consent where required.

4. Consent

Where processing is based on consent, you may withdraw your consent by contacting us using the details provided in this policy.

Withdrawal of consent will not affect processing already carried out before the withdrawal. It may also limit our ability to provide services that require the relevant information, such as fulfilling an active order.

Operational messages relating to transactions, deliveries, payments, security or customer-service requests are not promotional communications and may continue where necessary.

5. Marketing Communications

With your consent or where otherwise permitted, we may send information about:

• New products
• Discounts and promotional offers
• Product recommendations
• Website updates
• Customer benefits and announcements

You may stop promotional communications by using the unsubscribe option provided in the message or by contacting us.

Stopping marketing messages will not stop necessary communications relating to orders, payments, deliveries, returns or account security.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies to operate the website and understand how it is used.

Cookies may be used to:

• Keep users signed in
• Remember shopping-cart items
• Save website preferences
• Support checkout and payment functions
• Measure website traffic
• Detect suspicious or fraudulent activity
• Improve website functionality
• Display relevant advertising where enabled

You may control or delete cookies through your browser settings. Disabling certain cookies may affect login, checkout, cart or other website functions.

Where legally required, non-essential cookies will be used only after appropriate consent has been obtained.

7. How We Share Information

We may share personal information with trusted parties only where reasonably necessary, including:

• Courier and logistics companies
• Payment gateways and financial-service providers
• Website hosting and technology providers
• Customer-support and communication providers
• Email, SMS and WhatsApp communication services
• Analytics and advertising providers
• Accountants, auditors, consultants and legal advisers
• Government departments, courts or regulatory authorities
• Fraud-prevention and security-service providers

These parties may process information only for the services they provide or as otherwise allowed by law.

We may also disclose information:

• To comply with a legal obligation or lawful request
• To enforce our website terms and policies
• To investigate fraud, security incidents or unlawful activity
• In connection with a merger, acquisition, restructuring or transfer of business assets

8. Sale of Personal Information

Cellula Laboratories does not sell or rent customers’ personal information for monetary consideration.

Where third-party advertising or analytics services are used, certain technical identifiers may be processed according to those providers’ privacy practices. Customers may manage cookies through their browser or available website controls.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide services
• Maintain customer accounts
• Resolve complaints and disputes
• Process returns and refunds
• Prevent fraud
• Maintain tax, accounting and transaction records
• Meet legal and regulatory obligations
• Enforce agreements and protect legal rights

Retention periods may differ according to the type of information and the reason it was collected.

When information is no longer required, we may securely delete, anonymise or restrict access to it, subject to applicable law and technical limitations.

10. Information Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration
• Accidental disclosure
• Destruction

However, no website, internet transmission or electronic-storage system is completely secure. Customers should protect their passwords, avoid sharing account credentials and notify us immediately if they suspect unauthorised account activity.

11. Data Breach

Where we become aware of a personal-data breach, we will investigate the incident and take reasonable steps to contain and address it.

Affected individuals and the appropriate authority will be informed where notification is required under applicable law.

12. Your Privacy Rights

Subject to applicable law, you may request to:

• Obtain information about the personal data processed by us
• Correct inaccurate or incomplete information
• Update outdated personal information
• Request deletion of information no longer required
• Withdraw consent previously provided
• Stop promotional communications
• Raise a complaint about the handling of your information
• Nominate another person to exercise permitted rights in certain circumstances

To submit a request, contact us using the information provided below. We may need to verify your identity before acting on the request.

Some information may need to be retained where required by law, for fraud prevention, transaction records, dispute resolution or the establishment and defence of legal claims.

India’s Digital Personal Data Protection Act provides rights relating to access, correction, erasure, grievance redressal and nomination, with relevant provisions and rules coming into force according to the government’s notified schedule.

13. Customer Responsibilities

Customers should:

• Provide accurate and current information
• Keep account credentials confidential
• Avoid impersonating another person
• Avoid submitting false or misleading information
• Inform us when account or contact details change
• Notify us promptly of suspected unauthorised activity

We are not responsible for issues caused by information that is deliberately false, incomplete or outdated.

14. Children’s Privacy

Our products and online purchasing services are primarily intended for adults.

Individuals under 18 years of age should use the website and provide personal information only with the involvement and consent of a parent or lawful guardian.

We do not knowingly seek to collect personal information directly from children for targeted advertising or other inappropriate purposes. Where we learn that information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete or restrict that information, subject to legal requirements.

15. Health and Product Information

Information provided through product enquiries, reviews or customer-support communications may include details about skin, hair, allergies, sensitivity or product reactions.

Such information will be used only to:

• Respond to the enquiry
• Investigate a product complaint
• Process a return or replacement
• Meet product-safety or legal obligations
• Improve quality-control processes

Information available on the website is provided for general product-information purposes. It should not be treated as medical advice, diagnosis or treatment.

16. Third-Party Links

Our website may contain links to payment providers, social-media platforms, delivery services or other third-party websites.

Cellula Laboratories does not control the privacy, security or content practices of independent third parties. Customers should review the privacy policy of any external website before submitting personal information.

17. Social Media and Messaging Platforms

When you contact us through Instagram, Facebook, WhatsApp or another third-party platform, that platform may separately collect and process your information under its own terms and privacy policy.

We may retain relevant messages where necessary to answer enquiries, maintain order records, resolve complaints or protect legal rights.

18. International Data Processing

Some website, hosting, analytics, communication or payment-service providers may process information using servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable Indian law and any restrictions notified by the Government of India.

19. Account Closure

You may request closure of your customer account by contacting us.

Closing an account does not necessarily result in the immediate deletion of every associated record. We may retain information relating to orders, payments, refunds, complaints, fraud prevention, taxation and legal compliance for the required period.

20. Complaints and Grievance Redressal

Questions, privacy requests or complaints may be submitted through:

Cellula Laboratories
Email: bbranjan82@gmail.com
Phone: +91 99109 22303 / +91 74282 88303
Website: www.cellulalab.com

We will acknowledge and review genuine complaints within a reasonable period. Additional verification or information may be requested where necessary.

Privacy Contact Person/Grievance Officer:
[Insert full name and designation]

Registered Office Address:
[Insert complete registered office address]

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our website or business operations
• Products and services
• Payment or delivery arrangements
• Technology and security practices
• Legal or regulatory requirements

The revised policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website, email or another appropriate method.

22. Governing Law

This Privacy Policy will be governed by the laws of India.

Any dispute will be subject to the jurisdiction of the competent courts at the location of Cellula Laboratories’ registered office, unless applicable consumer or data-protection law provides otherwise.