Last updated: 19 June 2026

Welcome to www.cellulalab.com. These Terms and Conditions govern your access to and use of the Cellula Laboratories website, including browsing products, creating an account, placing orders and communicating with us.

By accessing this website or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions.

For the purposes of these Terms, “Cellula Laboratories,” “Cellula Lab,” “we,” “us” and “our” refer to the business operating this website. “Customer,” “user,” “you” and “your” refer to any person accessing the website or purchasing our products.

1. About Cellula Laboratories

Cellula Laboratories offers skincare, haircare, cosmetic and personal-care products through its website.

Website: www.cellulalab.com
Email: bbranjan82@gmail.com
Phone: +91 99109 22303 / +91 74282 88303
Address: 103, KM 15, Sector 134, Noida, Uttar Pradesh 201304

2. Eligibility to Use the Website

You must be legally capable of entering into a binding contract to purchase products through this website.

Individuals below 18 years of age may use the website only under the supervision of a parent or lawful guardian. Where an order is placed by a minor, the parent or guardian will be responsible for the order and associated payment.

By using the website, you confirm that the information supplied by you is accurate and that your use of the website is lawful.

3. Customer Accounts

Certain website features may require you to register an account.

You are responsible for:

• Providing accurate and current information
• Keeping your login details confidential
• Preventing unauthorised access to your account
• Informing us promptly about suspected account misuse
• Ensuring that your contact and delivery details remain current

You are responsible for activity conducted through your account unless the activity occurred because of a security failure directly attributable to Cellula Laboratories.

We may suspend or close an account where we reasonably believe that it is being used fraudulently, unlawfully or in breach of these Terms.

4. Product Information

We make reasonable efforts to display product descriptions, ingredients, sizes, directions, prices and images accurately.

However:

• Product packaging may change from time to time.
• Colours may appear differently depending on the screen or device.
• Minor differences may occur between photographs and the delivered product.
• Ingredient lists, formulations or labels may be updated by the manufacturer.
• Product availability may change without prior notice.

Customers should read the information printed on the product packaging before use. Where website information differs materially from the information displayed on the delivered product, contact us before using it.

5. Cosmetic and Personal-Care Products

Products sold through the website are intended to be used according to their labels, instructions and stated purposes.

Customers should:

• Check the ingredient list before use.
• Conduct a patch test where appropriate.
• Avoid products containing known allergens.
• Follow the usage and storage instructions.
• Stop using a product if a significant adverse reaction occurs.
• Consult a qualified healthcare professional where necessary.

Results may differ between individuals based on skin type, hair type, age, lifestyle, environment, sensitivity, existing conditions and method of use.

Nothing on the website should be treated as medical advice, diagnosis, prescription or a guarantee of a particular result.

6. Orders and Contract Formation

Submitting an order does not automatically mean that it has been accepted.

After placing an order, you may receive an acknowledgement by email, SMS, WhatsApp or another communication method. This acknowledgement confirms that we have received your order, but it does not necessarily confirm acceptance.

An order is ordinarily accepted when:

• Payment has been successfully received or authorised;
• Required order verification has been completed; and
• The product has been packed or dispatched.

We may decline or cancel an order before dispatch because of:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraud or unauthorised activity
• Delivery-service limitations
• Quantity restrictions
• Errors in the customer’s address or contact details
• Legal or regulatory restrictions

Where a prepaid order is cancelled by us, the eligible amount will be refunded according to our Refund and Returns Policy.

7. Prices and Taxes

Product prices are displayed in Indian Rupees unless stated otherwise.

The price payable will be the price displayed during checkout, subject to correction of an obvious error. Applicable taxes and delivery charges will be shown before the order is completed wherever technically available.

Prices, offers and shipping charges may change without prior notice. A change will not ordinarily affect an order already accepted by us unless the displayed price resulted from a clear technical or typographical error.

8. Pricing and Listing Errors

Despite reasonable care, products may occasionally be displayed with an incorrect:

• Price
• Discount
• Description
• Image
• Quantity
• Availability status
• Promotional benefit

Where an obvious error affects an order, we may contact you to confirm whether you wish to proceed under the corrected terms.

We may cancel the affected item where you do not accept the correction or where fulfilment is not reasonably possible. Any eligible prepaid amount for the cancelled item will be refunded.

9. Payments

Payment options displayed during checkout may include cards, UPI, net banking, wallets, cash on delivery or other supported methods.

Payments may be processed by independent payment gateways or financial-service providers. Their own terms, privacy policies and security procedures may apply.

You confirm that:

• You are authorised to use the selected payment method.
• The payment information provided is accurate.
• The transaction is not fraudulent or unlawful.
• Sufficient funds or credit are available.

Cellula Laboratories does not ordinarily store complete card numbers, CVV details, UPI PINs or internet-banking passwords.

10. Cash on Delivery

Cash on delivery may not be available for every order, product or PIN code.

We may verify a cash-on-delivery order before dispatch. Customers must pay the complete amount at the time of delivery using the payment methods supported by the courier partner.

Repeated refusal of confirmed cash-on-delivery orders may result in:

• Cancellation of future cash-on-delivery orders
• Restriction of the cash-on-delivery option
• A request for prepaid payment

11. Shipping and Delivery

Orders are shipped according to our separate Shipping Policy, which forms part of these Terms and Conditions.

Delivery timelines are estimates and may be affected by courier availability, weather, public holidays, transportation disruption, incorrect addresses, local restrictions or events outside our reasonable control.

Customers must provide a complete and accurate delivery address and an active phone number.

Risk and responsibility for the shipment remain with us until the package is delivered to the address supplied by the customer or accepted by a person at that address.

12. Order Cancellation

You may request cancellation before an order has been packed or dispatched.

Cancellation may not be possible once the order has:

• Been packed
• Been invoiced
• Been handed to the courier partner
• Entered the shipping process

Submitting a cancellation request does not guarantee that cancellation can be completed.

Approved prepaid cancellations will be refunded according to our Refund and Returns Policy.

13. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by the separate Refund and Returns Policy published on the website.

Personal-care and cosmetic products may not be returnable after opening or use because of hygiene and safety considerations, except where applicable law requires otherwise.

A product may be considered for replacement, return or refund where it is:

• Damaged during transit
• Leaking
• Defective
• Expired when delivered
• Incorrectly supplied
• Missing from the order
• Materially different from the product ordered

Customers may be required to provide photographs, videos, invoices, shipping labels or other reasonable evidence before a request is approved.

Nothing in these Terms limits any mandatory remedy available to a customer under applicable consumer law.

14. Offers, Discounts and Coupon Codes

Promotional offers may be subject to separate conditions, including:

• Minimum order value
• Product eligibility
• Validity period
• Customer eligibility
• Delivery location
• Usage limits
• Stock availability

Coupon codes generally cannot be exchanged for cash or applied after an order has been completed.

We may withdraw, correct or cancel an offer where it has been published because of a technical error, misuse or unauthorised distribution.

15. Free Gifts and Promotional Products

Free gifts and promotional products:

• Are subject to availability
• May not be exchanged for cash
• May not qualify for an independent refund
• May need to be returned when the associated order is returned
• May differ slightly from promotional images

Where part of a promotional bundle is returned, the discount or refund may be recalculated according to the remaining eligible products.

16. Website Use

You may use this website only for lawful personal or commercial purchasing purposes.

You must not:

• Attempt to gain unauthorised access to the website or its systems
• Introduce viruses, malware or harmful code
• Scrape, copy or extract website data through automated means without permission
• Interfere with website operation or security
• Use false identities or payment information
• Place fraudulent or speculative orders
• Impersonate another person
• Submit misleading product claims or reviews
• Use website content for unauthorised commercial purposes
• Violate any applicable law or third-party right

We may restrict access where misuse is suspected.

17. Reviews and User Content

Customers may be permitted to submit reviews, comments, photographs, questions or other content.

By submitting content, you confirm that:

• It reflects your genuine experience.
• You have the right to submit it.
• It does not violate another person’s rights.
• It is not defamatory, threatening, obscene or unlawful.
• It does not contain malicious software or deceptive links.
• It does not include another person’s confidential information.

You grant Cellula Laboratories a non-exclusive, royalty-free right to display, reproduce, format and use submitted content for website operation, customer communication and lawful promotional purposes.

We may remove content that violates these Terms, but we are not required to publish or retain every submission.

18. Intellectual Property

Unless otherwise stated, the website and its original content, including its:

• Brand name
• Logos
• Product presentation
• Photographs
• Graphics
• Text
• Layout
• Design
• Videos
• Product descriptions
• Website code

belong to Cellula Laboratories or are used under licence.

You may not reproduce, republish, sell, modify, distribute, commercially exploit or create derivative works from website content without prior written permission.

Personal, non-commercial browsing and sharing of ordinary website links are permitted.

19. Third-Party Trademarks

Third-party product names, logos and trademarks displayed on the website belong to their respective owners.

Their appearance does not transfer any ownership or licence to the customer and does not necessarily imply a partnership or endorsement beyond the legitimate sale or identification of the relevant product.

20. Third-Party Websites and Services

The website may contain links to independent services, including:

• Payment gateways
• Courier providers
• Social-media platforms
• Messaging platforms
• Analytics providers
• External informational websites

We do not control independent third-party websites or their content, privacy practices, security or availability.

Using an external service may be subject to that provider’s own terms and policies.

21. Privacy

Personal information is collected and processed according to our Privacy Policy, which forms part of these Terms and Conditions.

By providing information through the website, you confirm that the information is accurate and that you are authorised to provide it.

22. Website Availability

We aim to keep the website accessible and functional, but uninterrupted availability cannot be guaranteed.

Access may be limited because of:

• Maintenance
• Security updates
• Server failure
• Software errors
• Internet disruption
• Cyberattacks
• Government restrictions
• Events outside our reasonable control

We may modify, suspend or discontinue a website feature where reasonably necessary.

23. Disclaimer of Warranties

The website and its general informational content are provided on an “as available” basis.

To the extent permitted by law, we do not guarantee that:

• The website will always be available.
• Every website error will be corrected immediately.
• General product information will suit every individual.
• A product will produce identical results for every customer.
• Third-party websites or services will remain secure or operational.

This section does not reduce any mandatory warranty, product-liability protection or consumer right available under applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Cellula Laboratories will not be liable for indirect, incidental or consequential losses resulting from:

• Misuse of a product
• Failure to follow label instructions
• Use despite a known allergy or sensitivity
• Unauthorised account activity caused by the customer’s failure to protect login credentials
• Inaccurate delivery information supplied by the customer
• Third-party websites or services
• Website interruption outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable liability for defective products, fraud, wilful misconduct or violation of statutory consumer rights.

25. Indemnity

You agree to be responsible for losses, claims or reasonable expenses arising directly from your:

• Fraudulent use of the website
• Deliberate violation of these Terms
• Infringement of another person’s intellectual-property rights
• Submission of unlawful content
• Unauthorised use of another person’s payment method

This provision will apply only to the extent permitted by applicable law and will not restrict lawful consumer rights.

26. Product Safety Concerns

Do not use a product that appears:

• Expired
• Contaminated
• Opened before delivery
• Materially damaged
• Suspiciously resealed
• Inconsistent with its label

Contact us promptly with the order number and supporting photographs.

Where a serious reaction occurs, stop using the product and seek appropriate medical advice. Retain the product, packaging and purchase details where reasonably possible to assist with investigation.

27. Fraud Prevention

We may conduct reasonable verification checks before accepting or fulfilling an order.

An order may be delayed, restricted or cancelled where we reasonably suspect:

• Payment fraud
• Identity misuse
• Coupon abuse
• False return claims
• Product substitution
• Unusual purchasing activity
• Unauthorised resale
• Misuse of cash on delivery

Such checks will be conducted in accordance with applicable law and our Privacy Policy.

28. Force Majeure

Cellula Laboratories will not be responsible for delay or failure caused by events beyond its reasonable control, including:

• Natural disasters
• Floods or fires
• Epidemics or public-health emergencies
• War or civil disturbance
• Strikes
• Government action
• Transport shutdowns
• Courier-network failures
• Power or internet outages
• Cybersecurity incidents not caused by our deliberate misconduct

We will make reasonable efforts to resume affected services when circumstances permit.

29. Suspension or Termination

We may suspend or terminate access to the website where a user:

• Repeatedly breaches these Terms
• Engages in fraud or attempted fraud
• Threatens website security
• Misuses promotional offers
• Submits unlawful content
• Harasses staff, customers or service partners
• Uses the website for prohibited activity

Termination will not affect obligations, payments or rights that arose before termination.

30. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

• Website features
• Products
• Payment methods
• Delivery arrangements
• Business operations
• Security requirements
• Applicable law

The revised version will be published with an updated revision date.

Changes will apply from the date of publication and will not ordinarily alter an order already accepted unless required by law or agreed with the customer.

31. Relationship Between Policies

These Terms should be read together with our:

• Privacy Policy
• Shipping Policy
• Refund and Returns Policy
• Disclaimer
• Product-specific instructions
• Promotional terms

Where a specific promotional or product condition conflicts with a general provision, the more specific condition will apply to that transaction, subject to applicable law.

32. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.

33. No Waiver

A delay or failure by Cellula Laboratories to enforce a provision does not mean that the provision has been waived.

Any waiver must be clear and apply only to the particular circumstances for which it was given.

34. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to any rights available to customers under applicable consumer law, disputes will be subject to the jurisdiction of the competent courts in Gautam Buddh Nagar, Uttar Pradesh.

Nothing in this section prevents a customer from approaching an appropriate consumer authority, commission or forum where permitted by law.

35. Grievance Redressal

For complaints relating to orders, payments, deliveries, returns, products or website use, contact:

Grievance Officer: [Insert full name]
Designation: [Insert designation]
Email: bbranjan82@gmail.com
Phone: +91 99109 22303 / +91 74282 88303
Address: 103, KM 15, Sector 134, Noida, Uttar Pradesh 201304

Please include:

• Your full name
• Order number
• Registered phone number or email
• Description of the complaint
• Relevant photographs or documents

We will review genuine complaints within a reasonable period.

36. Contact Us

Questions about these Terms and Conditions may be sent to:

Cellula Laboratories
Website: www.cellulalab.com
Email: bbranjan82@gmail.com
Phone: +91 99109 22303 / +91 74282 88303
Address: 103, KM 15, Sector 134, Noida, Uttar Pradesh 201304